We are available by e-mail from Monday to Friday at bonjour@berthie.fr

Contact us via e-mail and someone from our team will help you choose the ideal size according to the article and your morphology. 

We launch a new collection every friday.

To be the first to be informed of the possible return of your favorite products, We suggest that you subscribe to our newsletter!

We process orders during working days (Monday to Friday from 9am to 5pm). The shipping time is 5 to 7 working days. The delivery time may be a little longer during the launch of the month's big collection or during sales.  

We offer free shipping to all of our customers.

Before confirming your order, we advise you to check the spelling of your first and last names as well as your exact address with the city and the postal code.

Berthie cannot be held responsible for any mistakes you make when filling your personal info or your address.

Customs fees

We aren't responsible for any additional taxes & custom fees.

Once your package has been shipped, you will receive an e-mail with a tracking link.

Don't forget to check your spam.

By clicking on the number, it allows you to follow the delivery of your package on the carrier's website.  

Please make a return by clicking here :https://berthie.com/a/returns

- It is mandatory to print the return slip to and insert it in your return package so that we can identify you : click here to download 

- Make sure to fold the right item to the right blister (referring to the barcode)

- Post the parcel with the carrier of your choice.

- Please keep your shipment receipt and tracking number.

Once the item is delivered, You have 21 days to change your mind. You must also notify us via email and return the item in its original condition along with the order form received via email for identification purposes by the Colissimo Post Office, including a tracking number.

The return costs are at our expense when the initial order totals more than 200€.

Indeed, the return of one or more items of this order is free of charge. We will send you a return voucher by email. If the order is less than 200€ the returns are at your expense.

You have a period of 21 days, from the delivery of your order, to return your items to us at the following address:

LDRC/BERTHIE

131 RUE DU 1ER MAI (HALL 2)

92000 Nanterre

FRANCE

 Beyond this deadline, returns will not be accepted.

The returned product(s) can be sent by the carrier of your choice with the obligatorily tracking number and in their original condition with their label(s) attached.

The refund will be made within a maximum of 15 days from the date the returned item is received by Berthie.

The order may be modified by contacting us via an e-mail at bonjour@berthie.fr (Depending on the article, the timing, etc)

Yes, you have up to two hours to cancel it except on weekends.

Send us an e-mail at bonjour@berthie.fr and we will do what is necessary.

You have until the validation of the tracking number to group your orders.

Remember to check your inbox and keep an eye out on your spams. If however you still haven't received an e-mail, contact us at bonjour@berthie.fr

We accept payment by :

Credit cards: CB, Visa, Visa electron, MasterCard, Maestro, e-card, Paypal

Our website is secured by Stripe and Shopify, so you can fill in your bank data with confidence.

Send us an email to

bonjur@berthie.fr

and together we'll find a solution.

1st possibility: You've never created an account and you placed your order as a guest

2nd possibility: Your password is wrong, please reset it.